Problem? Tell us.
Company details
Problem? Tell us.
Even with the best possible efforts we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please be sure to let us know as soon as possible.
How?
- You can use our online form.
- You can also contact us by email (complaint.israel@coface.com) as it is sometimes easier to write a quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy number)
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable time
If our investigation needs more than two months from when you originally contacted us, we will provide you with a written update on our progress.
In case you are not satisfied with the response provided by us, or you did not receive any response from us, you can contact the mediator to this email address: mediator@coface.com.
The mediator will come back to you within 60 days following your email request.
